Freedom of information

How to access VicGrid documents under FOI

You can request access to documents held by VicGrid under the Freedom of Information Act 1982 by submitting a written application and paying the required fee.

Ways to apply

Online: Submit via FOI Online
Email: Send your request to FOI.VicGrid@deeca.vic.gov.au. You’ll receive a payment form to complete via BPAY or at a post office.
Post: Use the FOI Application form below and send to:

Information Access and Privacy Unit
VicGrid
PO Box 500
EAST MELBOURNE VIC 8002

FOI Application form

Fees and charges

A non-refundable application fee is required. If this causes hardship, you may request a fee waiver with supporting evidence, for example a copy of your health care card.

Additional charges may apply for search time and document copying. If charges exceed $70, you’ll be notified and may be asked to pay a deposit.

Refer to the application form for current fee details.

Making a request

If requesting information about someone else, a signed authority may be required.
If requesting personal information, proof of identity may be requested.
Be specific about the documents and include relevant timeframes.
Avoid vague phrases like “all documents about...”.
Please include a timeframe for your request.

Respond process

We aim to provide access in the most efficient, cost-effective way possible.
Publicly available information may be provided through online or our Customer Contact Centre.
If your request is unclear, we may ask for clarification.
You’ll receive a decision within 30 days of your valid request (or after clarifications or deposits).
If access is refused, we will explain the reasons and your rights to appeal.
In some cases, your request may be referred or transferred to another agency.

Privacy complaints

If you believe VicGrid or one of its service providers has breached your privacy under the Privacy and Data Protection Act 2014, you can lodge a complaint by submitting a completed privacy complaint form to:

Information Access and Privacy Unit
PO Box 500
East Melbourne VIC 8002
Email: FOI.VicGrid@deeca.vic.gov.au

Forms

Correcting your personal information

In accordance with section 39 of the Freedom of Information Act 1982, if VicGrid holds a document containing information relating to your personal affairs that you believe to be inaccurate, incomplete, out of date, or where it would give a misleading impression, you are entitled to request the correction or amendment of that information.

For more information or to make such a request, please contact:

Information Access and Privacy Unit
PO Box 500
East Melbourne VIC 8002
Phone: (03) 7022 6530
Email: FOI.VicGrid@deeca.vic.gov.au

Page last updated: 30/10/25